Case StudyIn just eight weeks, Tudors revolutionized its online shopping experience with the power of AI. By integrating Loop Smart AI into their marketplace stores, they achieved a historic surge in sales and significantly reduced return rates.
This partnership became a turning point for customer experience, proving how automation and intelligent recommendations can drive both operational efficiency and revenue growth.
March 2025 brought an unprecedented challenge for Tudors’ online marketplace store. With Eid approaching, online traffic spiked. One question kept surfacing in customer inquiries:
“Which size is right for someone who is X cm tall and Y kg?”
While simple on the surface, these questions consumed hours of the support team’s time. Agents were stuck repeating answers, and many potential customers—frustrated by slow responses—abandoned their carts altogether. The result? Lost sales, overwhelmed teams, and a strained system at exactly the wrong time.
In April 2025, Tudors implemented the Loop Smart AI Assistant on their marketplace store. This 24/7 intelligent solution was designed not only to instantly handle repetitive questions but also to deliver real-time product and size recommendations by considering each customer’s profile. Whether someone needed guidance on fit, detailed shipping information, or help comparing options, the AI provided clear and accurate answers within seconds—without human intervention.
With over 94% of customer inquiries resolved automatically, the support team was freed from low-value tasks and could focus on strategic, relationship-building interactions. What once caused bottlenecks became an opportunity to engage and convert more buyers.
The results were immediate and striking. During the Eid al-Adha period, Tudors saw a 30% increase in sales compared to the previous month—marking the most successful holiday season in the brand’s history.
At the same time, return rates dropped by 8% thanks to accurate product and size recommendations, significantly reducing incorrect orders.
Customer engagement climbed as well.
The AI assistant seamlessly answered over 12,500 questions per month with a 99% accuracy rate, giving customers the confidence to ask more, explore more, and ultimately buy more—without overwhelming the existing support team.
With the same operational cost, Tudors effectively quadrupled the volume of customer interactions.
This wasn’t just a short-term spike. With Loop Smart AI in place, Tudors saw a transformation in how they operated day to day. Customer service agents were no longer buried in repetitive queries, allowing them to focus on high-impact activities like personalized outreach and cross-selling.
Even after the holiday surge, sales remained strong—dropping only 10% in the post-holiday period, a far gentler decline compared to typical sharp drop-offs.
In fact, overall revenue stayed 17% above pre-AI levels, showing the solution’s long-term benefits well beyond seasonal peaks.
Most importantly, customer satisfaction rose markedly, as instant and accurate responses built trust and improved conversion rates.
As Tudors co-founder Yaşar Ayaydın put it:
“Loop Smart’s AI solution turned a period of overwhelming demand into our greatest opportunity. Our sales hit records, returns dropped, and our team could finally focus on what truly matters—building stronger connections with our customers.”
Loop Smart AI integrates seamlessly with online marketplace stores and delivers measurable ROI in just two months. If you want to turn customer questions into sales, reduce returns, and give your team the freedom to focus on what really matters, we’re ready to help.
